{{tag>Troubleshooting Advanced_Tasks SIP_Trace Yealink Yealink_T1_Series Yealink_T2_Series Yealink_T3_Series Yealink_T4_Series}}
====== How to Obtain a SIP Trace on the Yealink T1, T2, T3 and T4 Series IP Phones ======
This guide explains how to obtain a SIP trace on the Yealink T1, T2, T3 and T4 series handsets.

If you need assistance then please contact support by calling **0330 445 0000**, emailing **support@surevoip.co.uk** or using the **Live Help** feature at the bottom-right of this website.

  * Yealink T18P
  * Yealink T19P
  * Yealink T20P
  * Yealink T21P
  * Yealink T22P
  * Yealink T23G
  * Yealink T26P
  * Yealink T27P
  * Yealink T28P
  * Yealink T29G
  * Yealink T32G
  * Yealink T38G
====== Step-by-Step Guide ======
For troubleshooting you may need to obtain a call trace. This is easily done on the Yealink handsets.

  - In your web browser, type in the IP address of your handset.\\ //To find out the IP address, press **Menu** then **1. Status** and **1. IP ** is the IP address.//
  - Go to **Upgrade** then **Advanced**
  - At the bottom, click **Start** by **PCAP Trace**. //Start will become greyed out.//
  - Run a test call on the handset
  - Click **Stop** by **PCAP Trace**
  - Click **Export** by **PCAP Trace** and save it to somewhere you can easily find it, ie your Desktop
  - Locate the downloaded PCAP file, it may be named something similar to //9.60.0.100-12.0.30.pcap// and zip it (right-click and Add to Archive).
  - Email the zipped archive as an attachment to technical support.
//Screenshots to be added soon.//