{{tag>Setup Polycom Configuration}}
====== How to Set Up the Polycom SoundPoint IP Series Handset ======
This guide explains how to set up the **Polycom SoundPoint IP** series handsets to connect to SureVoIP.
These instructions apply to:
  * Polycom SoundPoint IP 330
//Other Polycom handsets may vary slightly. Please consult your model's documentation.//

See the [[http://www.polycom.co.uk/products/voice/desktop_solutions/soundpoint/index.html|Polycom SoundPoint]] official website for further information on these handsets.

===== Configuration =====
  - In your web browser, type in the IP address of your handset.\\ //To find out the IP address, press **Menu** then **2. Status** then **2. Network** then **1. TCP/IP Parameters**.\\ The IP may look like 192.168.3.4\\ Default username is **Polycom** and default password is **456**//
  - Click on the **SIP** tab.
    * Under the **Server 1** section, put your supplied SureVoIP SIP Registrar into the **Address** field.
    * Set **Transport** to **UDPOnly**    
  - Go to the **Lines** tab.
  - Click on **Line 1**
     * **Display Name** is your real name
     * **Address** is your Auth ID
     * **Authentication User ID** is your Auth ID also.
     * **Authentication Password** is your SIP Secret
     * **Label** is **SureVoIP** or anything meaningful. This shows on your phone idle display.
     * Under **Server 1** set **Address** to your supplied SIP Registrar from your welcome email.
     * Set **Transport** to **UDPOnly**
  - At the bottom of the page click **Submit**. This will reboot your phone. 


===== Troubleshooting =====
If the phone icon by the SureVoIP account is not solid, go over the set up instructions above and check the User account, password and SIP server settings.

Ensure [[troubleshooting:sip_alg|SIP ALG]] is disabled on your router. See [[troubleshooting:sip_alg|this page]] for further information.

If those are correct, also check your [[..:..:nat_and_firewall_settings|firewall settings]].

Check the NAT settings on the handset:

  * Network -> NAT -> Network Address Translation -> Set **Keep-Alive Interval** to **60**

If you are still not able to connect, contact [[http://www.surevoip.co.uk/contact-surevoip|SureVoIP Technical Support]].