{{tag>Setup Softphone Configuration Zoiper PC Windows Mac Smartphone Android iPhone Apple_iOS}}
====== How to Set Up Zoiper ======
**Zoiper** is a multi-platform softphone which offers contact integration, conferencing, encryption and more.

The Community version is free but has limitations on some features, such as call transferring.

See [[http://www.zoiper.com/|Zoiper]] website for more information on Zoiper.

If you are using Zoiper on Android then please see the [[zoiper_android_edition|Zoiper for Android Setup Guide]].

====== Setting up Zoiper ======
  - Once Zoiper has been installed and launched, Enter the **Extension Number** followed by **@example.hosted.surevoip.co.uk** this can be found in your Welcome Pack. 
  - Then enter the password for the extension, then click on **Create an account**\\ {{:howtos:setup:zoiperdesk1.jpg?nolink|}}
  - The Hostname field should be filled automatically if not enter **example.hosted.surevoip.co.uk** from your Welcome Pack.\\ {{:howtos:setup:zoiperdesk2.jpg?nolink|}}
  - Enter your **Extension Number**. Then enter the outbound proxy **example.hosted.surevoip.co.uk** \\ {{:howtos:setup:zoiperdesk8.jpg?nolink|}}
  - Select **SIP UDP**.\\ {{:howtos:setup:zoiperdesk4.png?nolink|}}
  - You will now see the **Account is ready** you will be able to make calls.\\ {{:howtos:setup:zoiperdesk5.jpg?nolink|}}

For more in-depth information on setting up Zoiper please consult the help guides at the [[http://www.zoiper.com/en/support/questions|Zoiper Support Questions]] site.

===== Troubleshooting Zoiper =====
If you can not register, check over your username and password, and that the SIP settings have been entered correctly .

If you are copying and pasting the password please ensure you do not accidentally copy a space at the start or end.

You may also need to make some changes to the advanced settings.\\ You can access this by clicking **Settings -> Advanced**

Under **Global STUN** ensure **Enable STUN** is **disabled** (not checked).

{{:howtos:setup:zoiperdesk6.png?nolink|}}

You should also ensure that only g.711 a-law codec is selected for your account.

  * **Settings -> Accounts**
  * Under the **Codec** tab ensure only **a-law** is in the **Selected codecs** box.

{{:howtos:setup:zoiperdesk7.png?nolink|}}

You may also wish to set the QoS values if you have a router which supports QoS:

  * **Signalling QOS/DSCP -> AF31**
  * **Media QOS/DSCP -> EF**