{{tag>Porting FAQ}}
====== Porting FAQ ======

{{nstoc faq 5}}

==== Can you port from my current provider? ====
We can port from BT, TalkTalk, Sky, Vodafone (Cable and Wireless), Virgin Media and many VoIP providers, including Gamma, Gradwell, Voipfone, Andrews & Arnold, RingCentral, Skype and many more.


==== Can you port my 03 or 08 number? ====
We can port geographic 01 and 02 numbers and also non-geographic 03 and 08 numbers.


==== How long will it take to port my number? ====
It can take 5 - 10 working days for single line numbers or 10 to 27 working days for multi line geographic numbers, depending on the complexity.

Non-geographic numbers beginning 03 and 08 can take 17 to 27 working days, depending on how many resellers are involved in providing your number.

==== What time will the port take place? ====
Port activations take place at 10:00 for geographic single line numbers, and between 10:00 and 13:00 for multi line numbers.

Non-geographic numbers can activate just after midnight on the porting date or between 10:00 and 13:00 on the port date, depending on the current provider.
We will advise you when you should expect activation.

==== Will my number be out of service at all during the porting order? ====
Your number will remain in service with your current provider until the porting time and is an instant switch-over.

However, we can make no guarantee as rarely the numbers may be out of service for 1 or 2 minutes while the number port is activated. However this is very rare.

==== Can I still port my number if I have RedCare on my line? ====
You will need to fully cease RedCare or transfer it to another line.

If a porting order is submitted and is rejected due to RedCare then a porting rejection charge may be incurred.

==== How much will it cost to port my number? ====
Single line numbers are £20 per number ex VAT and multi line installations are £100. Complex multi line ports (very large amount of numbers or DDI ranges) are typically £200. ((Correct at time of writing - see http://www.surevoip.co.uk/products/number-porting for up to date pricing.))

If your order is rejected due to incorrect information supplied then there is a rejection charge of £20. It is therefore imperative to ensure you supply us with complete and accurate information.

Numbers beginning 03 and 08 are £65 per number, £100 for a block of 10 contiguous numbers or £250 for up to 100 contiguous numbers. ((Correct at time of writing - see http://www.surevoip.co.uk/products/number-porting for up to date pricing.))

//These charges exclude VAT.//

==== Can you port my number from Skype? ====
Yes we can. Please follow the same process for standard geographic numbers but state in the notes that the number is with Skype.
We will require a [[gnp_letter_of_authority|Letter of Authority]] to be filled out and signed also.

==== Can you port my international number? ====
We can port international numbers for many countries. Please get in touch and we will be able to give you definitive answer.

==== Can I port my number out of hours or over the weekend? ====
This is something we can offer on a case-by-case basis. There will be a time-related charge, and complex ports can take longer. Do contact us if you require your numbers to port out of normal working hours.

==== Can I port my numbers away from SureVoIP? ====
Yes. We have a list of which providers you can port your number to on our [[:number_porting#porting_away_from_surevoip|porting page]].


Please note that it is up to your new provider to initiate the porting process and enter into a porting agreement with us where required.