======= SureVoIP Support Guides =======
====== Contacting SureVoIP ======
If you need to contact us then please call **0330 445 0000** or email support@surevoip.co.uk

====== Getting Started with SureVoIP ======
[[howtos:resiswitch:start|Getting Started with ResiSwitch]] - An introduction to our residential platform

[[howtos:setup:start|Getting Started with SureVoIP]] - How to get connected to SureVoIP

[[instant_messaging|Getting Started with SureVoIP Instant Messaging]] - Connect to SureVoIP Instant Messaging XMPP/Jabber servers

[[Yealink Firmware Upgrade Guide]]

[[Hosted:Reference|Hosted VoIP Reference Guide]]

[[hosted:reference##voicemail|How to set up voicemail]]

[[howtos:more:numbers|Phone Numbers]] - How to set destination for your phone numbers.

[[howtos:setup:ldap|Contacts Directory]] - How to connect to the SureVoIP LDAP Contacts Directory servers to access your address book for your Global and private contacts and search them from your deskphone, softphone or email client.

[[number_porting|Number Porting]]

[[auto_provision|Automatic Provisioning]] - Cisco, Gigaset, Polycom, Snom and Yealink handsets purchased from SureVoIP are automatically provisioned so all you need to do is plug them in.

[[howtos:setup:password_best_practices|Password Security Best Practices]]
====== SureVoIP Troubleshooting Guidance ======

[[NAT and Firewall settings]]

[[Using command line tools on Windows and GNU/Linux]]

[[/yealink_firmware_upgrade_guide#trace_a_call|Yealink Call Trace Guide]]

[[Handset Troubleshooting Guide]]

[[troubleshooting:SIP Traces]] - How to obtain SIP traces for troubleshooting PBX phone systems.

/*[[troubleshooting:broadband_routers|Broadband Routers]] - List of routers known to work or cause issues.*/

[[troubleshooting:SIP_ALG:start|SIP ALG]] - If you are using the SureVoIP Single User or Hosted VoIP service you will most likely need to disable SIP ALG.

 ====== Handset Features ======
[[features|Handset Features]] - Guides on how to perform basic tasks on your handset, such as switching call waiting off and changing your ring tone.

[[howtos:advanced_handset_guides:start|Advanced Handset Guides]] - Guides on more advanced tasks, such as obtaining log or trace information.
====== SureVoIP API ======

[[api_documentation|API documentation]] - Full API documentation on all available features.

====== SureVoIP Add Ons ======

[[SureVoIP Browser Plugin]]
====== SureVoIP Store ======

[[howtos:store:start|Our store support guides]]

====== SureVoIP Partners ======
Troubleshooting guides for SureVoIP Partners and Resellers

[[partners:provisioning:start]] - how to raise provisioning and porting requests for your new customer

[[partners:troubleshooting:|Partner Troubleshooting]] - guidance on troubleshooting VoIP


====== SureVoIP Business Broadband ======
[[broadband:basic_setup|Broadband Setup Information]] - for SureVoIP Business Broadband and SureVoIP Business FTTC

[[broadband:broadband_faq|Broadband Frequently Asked Questions]]