This guide contains basic router setup information for the following products:

• SureVoIP Business Premier

This also applies for SureVoIP Fibre (FTTC).

We can supply you with a pre-configured Technicolor or DrayTek router - please contact our Sales Team.

Details required:

• Broadband Username is as provided, and will be in the format xxxxxxxxxxx@suretec.ws
• Broadband Password is as provided
• Encapsulation: VC-MUX or similar
• VPI/VCI: 0/38 - this should be set already by default
• Protocol: PPPoA
• Modulation: Automatic or Multimode ¹⁾
• MTU Size: 1500
• IP Address: Automatic or Dynamic

Details required:

• Broadband Username is as provided in your Welcome Pack - it will be in the format xxxxxxxxxxx@suretec.ws
• Broadband Password is as provided in your Welcome Pack
• Encapsulation: VC-MUX or similar
• VPI/VCI: leave as default
• Protocol: PPPoA
• Modulation: Automatic or Multimode
• MTU Size: 1500
• IP Address: Automatic or Dynamic
• VLAN Tag Insertion (VDSL2): 101

Use the following DNS resolvers:

• 185.8.92.12
• 185.8.92.13

Use the following NTP time server:

• ntp.surevoip.co.uk

We do not provide SMTP servers or relays at this time.

• Cisco Basic Setup Guide
• DrayTek Basic Setup Guide
• Juniper Basic Setup Guide

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Please see Ethernet Basic Set Up Guide for Ethernet services, including leased lines, EFM and EoFTTC. */