How to Obtain a SIP Trace on the Yealink T1, T2, T3 and T4 Series IP Phones
This guide explains how to obtain a SIP trace on the Yealink T1, T2, T3 and T4 series handsets.
If you need assistance then please contact support by calling 0330 445 0000, emailing support@surevoip.co.uk or using the Live Help feature at the bottom-right of this website.
- Yealink T18P
- Yealink T19P
- Yealink T20P
- Yealink T21P
- Yealink T22P
- Yealink T23G
- Yealink T26P
- Yealink T27P
- Yealink T28P
- Yealink T29G
- Yealink T32G
- Yealink T38G
Step-by-Step Guide
For troubleshooting you may need to obtain a call trace. This is easily done on the Yealink handsets.
- In your web browser, type in the IP address of your handset.
To find out the IP address, press Menu then 1. Status and 1. IP is the IP address. - Go to Upgrade then Advanced
- At the bottom, click Start by PCAP Trace. Start will become greyed out.
- Run a test call on the handset
- Click Stop by PCAP Trace
- Click Export by PCAP Trace and save it to somewhere you can easily find it, ie your Desktop
- Locate the downloaded PCAP file, it may be named something similar to 9.60.0.100-12.0.30.pcap and zip it (right-click and Add to Archive).
- Email the zipped archive as an attachment to technical support.
Screenshots to be added soon.